Top 3,368 Reviews From Legit Match.com Buyers (2024)

Customer ServiceOnline & App

I paid $150 for a six month subscription, without getting a working match account by Match. Match's website does not accept my phone number to be verified. My account shows up as non-verified, like a scammer. Parts of the website do not work, like video chat. I cannot believe how many e-mails I exchanged with match customer service and tech folks, with my account still not working - very frustrating!

Online & App

I am okay with Match, or any other dating app charging a fee to access advanced features to improve the user experience. What I object to is that the basic paid subscription does not offer any useful features versus an unpaid subscription. Besides selecting gender, age range and search radius, you get nothing else. This renders the app pretty useless since one wastes their time sorting through profiles that are of no interest to the user. Instead, Match wants you to sign up for the premier subscription to get access to helpful search criteria like use interests, education, preferences as far as smoking, drinking, etc. Just a money grab. Better off to use the unpaid subscription or better yet, choose a different dating app.

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Customer ServicePrice

I wanted to join Match so I could be in "private mode". Their subscription price is not that cheap and I did not realize that the cost of private mode is currently $9.99 per month. I think it's priced a little bit high for a member to pay additional. I messaged Match.com customer service, I was told there is no coupon codes to give me. I wanted to cancel my subscription but I see that it's not refundable. "Private Mode" was the only reason I wanted to go on Match. I would think, match customer service would offer some type of discount on additional features to existing members. I am very disappointed.

Staff

Too many scammers here with fake profiles. Especially there was an expert matched me with an ugly old man! With all conflicting interests! And then they asked me if I wanted to pay extra for the expert service! Wasted my time and money here! Do not recommend this app to anyone.

Customer Service

Sub human customer service and greed lead Match.com. Steer clear away from this money hoarding machine that refuses to listen to customers and seeks revenue streams from any angle available while flooding users with fake bot profiles. Disgusting greed by a corporation of pure greed.

I met my husband the man of my dreams on Match.com. It’s funny because all the men prior was a total bust!!! I had decided to let my subscription lapse and he was my last and final match. From the day we spoke we never stopped speaking. We met in May 2024, he proposed Thanksgiving 2024, we were married December 2024. Yes!!! It all happened so fast but when you know, you know lol. We absolutely adore each other and we are a perfect match!!! Thanks for allowing my dreams to come true.❤️❤️❤️

WARNING to Prospective users of MATCH: The site has unclear and all sorts of pay-as-you-go schemes. I have paid my 6 month dues, and CANNOT see any of the so called likes, messages, and cannot send a message. My only feedback is that my profile is not visible even after ALL my payments. No Customer Service to speak of. It is NOT a TRUSTWORTHY site.

Customer Service

I don't like giving out my phone number. I get many spam calls, despite having only ever given my # to entities that say, 'We will not give out your # to anyone'. Hence, I don't trust anyone with it. Match lets you sign up and use it only once, at which point they lock you out until you enter a mobile #. It is a garbage way to act. They are scum.

Customer ServiceStaff

I strongly advise against using Match.com. After registering and paying for a 6-month subscription, I encountered technical issues that prevented me from accessing my profile on my phone. Despite reaching out for assistance for four days, I have received no response or resolution from their customer service team. They have shown no willingness to address the problem or provide a refund. Avoid this site at all costs.

Customer Service

Match do not have customer service at all. I paid for a 6-month subscription and am unable to read messages from anyone or see who liked me. I can only read messages that Match says I can reply for free. I ? when I paid. Do not use Match. They scammed me out of my money. They don't care because they don't have customer service only an AI bot that won't help you.